Returns and Exchanges are free within USA. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tag must be attached. If an exchange is required the second time, shipping charges will be paid by the customer.
Our policy lasts 21 days. If 21 days have gone by since the jacket was delivered, unfortunately we can’t offer you a refund or exchange.
Items marked on SALE or CLEARANCE are not refundable, however they can be exchanged with another size or style, free of charge. We will pay for shipping.
To initiate return or exchange, please email us at firstname.lastname@example.org and we will be happy to send you shipping label via email. All you need to do is to print and stick the label on the package or bag and drop it off to your nearest shipping location. We work with all major shipping companies including but not limited to UPS, CanadaPost, USPS, Fedex and DHL.
Upon receiving the package, we will process the refund and a credit will automatically be applied to your credit card or original method of payment, within 3 - 5 business days.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
LATE OR MISSING REFUND (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com