Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Items marked on SALE or CLEARANCE are not refundable, however they can be exchanged with another size or style, free of charge. We will pay for shipping.
To initiate return or exchange, please email us at firstname.lastname@example.org and we will be happy to send you shipping label via email. All you need to do is to print and stick the label on the package or bag and drop it off to your nearest shipping location. We work with all major shipping companies including but not limited to UPS, CanadaPost, USPS, Fedex and DHL.
Upon receiving the package, we will process the refund and a credit will automatically be applied to your credit card or original method of payment, within 3 - 5 business days. We will refund you the total price paid less shipping charges incurred for all refunds. There is no additional charge for exchange goods.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
LATE OR MISSING REFUND (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com