Ordered the wrong size or did not like the style ? No worries ! We have got you covered. If you need to exchange it for the same item, send an email to email@example.com to obtain a shipping label for free within 21 days of purchase. No need to send us back the Hanger and Coat Bag that came with the jacket. Simply pack up the jacket nicely using the same box you received and drop off to nearest UPS/USPS location. You can exchange one time free of charge but further exchanges may incur cost. If you are unsure about your sizing, dont hesitate to contact us at firstname.lastname@example.org or use Live Chat to talk to one of the customer service representatives.
We will refund all goods within 21 days of purchase. Shipping labels are provided as soon as we receive your email.
To be eligible for a return, your item must be unused and in the same condition that you received it, tag must be attached and be in the original package.
Before ordering two sizes, please consider whether you really need to order both. Please use our size guide or sizing tool to calculate your size. These tools are provided to help you choose the right jacket and save time on returns and shipping process. If you still wish to order two sizes to try out, we guarantee that you can return your item to us and we'll provide the shipping labels for returns. However, please note that there will be a small fee deducted from your refund which is outlined below.
USA - $13.45
Canada - 19.90
To complete your return, simply send an email to email@example.com to obtain a free shipping label. Label will be generated by one of our staff members and emailed to you. Print and attach shipping label to the same package and drop to nearest UPS or USPS store. For Canadian customers, we have partnered with ChitChat Express with locations across Canada. Returns from Canada are not free and may incur charges.
Upon receiving the package, we will process the refund and a credit will automatically be applied to your credit card or original method of payment, within 3 - 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If you have any other questions, please do not hesitate to email us at email@example.com 24 hours a day / 7 days a week !!
Happy Shopping !!